FAQ

Which safety standards do Oliver's products adhere to?

All Oliver products with a safety toe cap are independently certified to three major international safety standards:

  • American Standard ASTM F2413
  • European Standard EN ISO20345
  • Australian/NZ Standard AS/NZS 2210.3
How do I look after my suede Oliver boots?

Our suede and nubuck leathers can be treated before wear with a waterproofing product like KIWI Suede & Nubuck Protector. This creates an invisible shield that helps prevent water and dirt from penetrating suede and nubuck footwear while still allowing them to breathe. Should your suede or nubuck begin to look tired and flattened, scrub it with a clean toothbrush or towel. If it’s in really bad shape, hold your shoe above steam for a few seconds, and then brush it. Whatever you do, don’t clean suede or nubuck with water. This might seem strange, but don’t try to clean suede or nubuck with water alone. It can affect both the colour and the texture.

What can I do to help protect the leather on my Oliver boots?

To clean your boots, remove any debris with a brush or wipe clean after use with a damp cloth. Ensure you allow wet boots to dry naturally at room temperature as artificial drying can cause leather to shrink, harden and crack. Soles should be cleaned by brushing and/or washing to remove any dirt. Full grain leather uppers should be polished or treated with leather preservative like Dubbin.

How does Oliver's 6 month manufacturer's warranty work?

Oliver stands for quality, comfort and protection. That’s why our safety footwear is backed by a 6 month Manufacturers warranty… the Oliver Promise.

Oliver leather safety shoes and boots are warranted for six (6) months from the date of purchase against defective workmanship and/or materials when used under normal conditions for the purpose intended.  The warranty is void if in the opinion of Oliver that the product has been misused or subject to excessive wear and tear including exposure to chemicals, cement, lime or heat if the footwear has not been designed to be used in these environments.

As a requirement of this warranty the purchaser must present the footwear and provide evidence of purchase. Please return the footwear to the place of purchase. The footwear will then be returned to Oliver for inspection by an authorized Oliver employee. If the footwear is defective they will be repaired and returned where possible, otherwise replacement footwear will be provided by Oliver.

This warranty is in addition to, and does not limit consumer’s statutory rights. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How does Oliver’s 30 Day Comfort Guarantee work?

Try a pair of correctly fitted Oliver Boots for 30 days. If you are not completely satisfied, return to the specialist dealer you bought them from, and they will exchange or refund.*

* Must produce dated receipt and the 30 Day Comfort Guarantee tag. 

Which type of toe cap will be best for me?

Oliver offers two main toe cap options – steel and composite. Read the below to decide which will work best for your needs. 

  • Steel Safety Toe Cap - Type 1 Steel toe cap offers protection against drop and crush injuries. Developed to withstand a force of 200 joules.

  • Composite Safety Toe Cap - Non-Metallic Type 1 toe cap protection against drop and crush injuries. Lightweight and airport friendly. Developed to withstand a force of 200 joules.

Which is the strongest toe cap? Steel or composite?

Steel & composite are very similar in strength. Oliver’s steel and composite caps pass the Australian, European and American safety standards testing.

Steel caps provide more resistance to cutting, but will stay out of shape more than composite caps after heavy impact.

Are Oliver's products based on AUS/UK or US sizing?

All Oliver's products are based on the AUS sizing system. Please find size conversion chart below:

How do I get the fit right when trying on Oliver?

To determine if your boots are the correct size, loosen all fastenings/laces and slide your foot forward until your toes are touching the front of the boot. If they are the correct size, you should have a fingers width between your heel and the back of the boot. Once correct length is determined, fasten all fixtures/laces/etc.

Ideally your boot should be a snug fit around the ankle, heel and front of the foot, while allowing plenty of room for the toes. Try next size up/down as required until you’re happy with the level of room and comfort. To provide maximum protection, your boots should be a secure and comfortable. Boots will soften during the wear-in phase, and you should adjust the laces as necessary.

Does Oliver sell wide fitting boots and shoes?
Yes we do. Our EEE fitting is the widest profile available in Australia.